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ANGKON

Discover Bangladesh's premier ethnic fashion house. Handcrafted luxury lawn ensembles, exquisite artisanal embroidery, and contemporary festive elegance crafted for the discerning wardrobe.

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Collections

  • New Arrivals & Tawakkal Wada
  • Women's Ethnic Collection
  • Men's Heritage Collection
  • Exclusive Accessories
  • Festive Offers & Sale

Client Care

  • My Account & Orders
  • Delivery Timing & Shipping
  • Refund, Trial & Exchange Policy
  • Privacy & Data Policy
  • Terms & Conditions
  • About ANGKON

Flagship Showroom & Inquiries

H-93, (Ground floor), Road: 2, Block-A, Niketan, Gulshan, Dhaka-1212

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Hotline & WhatsApp+880 1338-668899
Official Email Inquiriesangkonofficial08@gmail.com
Showroom ScheduleOpen 7 Days a Week: 10:00 AM – 10:00 PM
Chat with Style Specialist

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Home/Policies/Refund and Exchange

Refund and Exchange Policy

Applicable for local orders across all 64 districts in Bangladesh.

Back to Policies
Delivery Notice

Trial Policy

No Try-Ons Before Payment

  • Trials and partial delivery are strictly not allowed.
  • Parcels must be received in full upon courier arrival.
  • To protect parcel safety and courier logistics.
  • Sizing issues can be exchanged within 48 hours.
★ 48-Hour Exchange Window
Sizing Guarantee

Exchange Policy

Size Adjustments & Defects

  • Eligible if size doesn't fit or defect is found.
  • Contact ANGKON support within 48 hours of delivery.
  • Apparel must remain unworn with original tags attached.
  • Free exchange delivery if defect or incorrect item sent.
★ Free Shipping on Defects
Quality Assurance

Refund Policy

Full Return within 7 Days

  • Dissatisfied with quality? We've got you covered.
  • Notify support within 48 hours of receiving delivery.
  • Full refund processed within 7 working business days.
  • Refunded directly to original payment method.
★ 7 Working Days Refund

1. Trial Policy

  • Trials, try-ons, and partial deliveries are not allowed.
  • Customers must receive the entire order at the time of delivery.
  • This is because trials and partial deliveries create logistical problems for our delivery partners.
  • If you require an exchange or return, please contact us within 48 hours of delivery.

2. Exchange Policy

You may request an exchange within 48 hours of delivery in the following cases:

Eligible for Exchange

  • Size doesn't fit, OR
  • Product has a defect (rare, but we've got you)

Conditions

  • The product must not be used and must be in fresh, unused condition with original tags.
  • Delivery charge for exchanges must be paid by the customer.
  • If the exchange is required due to a defect or if we sent the wrong size, ANGKON will cover the delivery charge for the exchange.

3. Refund Policy

If you are dissatisfied with the quality, you may request a refund within 48 hours of delivery.

Eligibility

  • Product must not be used and must be in fresh condition.

Refund Timeline

  • After your return is confirmed, ANGKON will issue a full refund within 7 working days.
  • Refunds will be processed using the same payment method used during purchase (Card, bKash, Nagad, Bank).

Need to initiate an exchange?

Message our WhatsApp concierge with your Order ID and photo of product tag.

WhatsApp Support